FAQ

General Questions

Where are Kid Basix products made?

We are an American company however our products are manufactured in China. We have done everything to ensure our factories, worker conditions and products are up to our standards. To do so, we visit our factories frequently. The factories are very clean, orderly and humane. Most importantly, they are ISO (International Standards of Operation) certified which is very difficult to attain and comes from an outside agency that audits for manufacturing processes and standards. Finally, we have the independent testing lab, STR, test all elements of our products from the steel and plastic compounds, to FDA and European child safety standards, to the durability of the stainless steel body - just to make sure.

Are The Safe Sippy™ and The Safe Sporter™ dishwasher safe?

All of our products and their parts are dishwasher safe. We recommend placing them in the top rack. We also recommend that any small detachable parts like the Sippy valve or Starter nipple are hand washed separately. While the valve and nipples do well in the dishwasher, they are small and easy to lose. Please allow all the washed parts to dry completely before reassembling the cup.

Is The Safe Sippy™ and The Safe Sporter™ insulated?

No. Our products are single-walled stainless steel to keep them light and maximize volume . However, the outer sleeve on the Starter and Sippy do provide some insulating protection when you put warm or cold beverages in your bottle or cup.

Can I microwave The Safe Sippy™ or The Safe Sporter™ to warm the beverage?

No. Metal objects and microwaves don't mix. Bad things happen.

Is the stainless steel lined with any other material in The Safe Sippy™ or The Safe Sporter™?

No. There is no need; it is pure stainless steel inside and out.

What number plastic is used on The Safe Sippy™ and The Safe Sporter™?

Any plastic used in any of our products is #5 plastic or polypropylene which is the safest and most stable of all plastics. All plastics used are tested free of BPA and phthalates.

Does the stainless steel in Kid Basix drink ware have nickel in it?

We use food grade stainless steel (300 series or 18/8) in all of our products, which has a maximum of 8% nickel. It is the presence of nickel that results in the formation of the molecular structure that gives this grade some of its key characteristics such as high strength, ductility (ability to be formed) and toughness. It is our understanding that all stainless steel has some nickel in it and it does not pose a health threat. However, there is a small percentage of the population that has a nickel allergy in which case they should stay away from all stainless steel as it may cause a skin rash.

Do the protective sleeves on The Safe Sippy™ or The Safe Sporter™ contain latex?

No. None of our products contain latex. The protective sleeve on The Safe Starter is made of silicone and the sleeves on The Safe Sippy™ and The Safe Sporter™ are made from TPR or Thermoplastic Rubber that does not contain latex.

Is that a rust spot I see on my Safe Sippy™ or Safe Sporter™?

Stainless steel is naturally highly resistant to corrosion and stains. It's also just a beautiful material (as you can tell we're a bit biased). With frequent use, small spots of rust may show up. This doesn't mean that your cup will shortly turn into a flaking pile of rust or that you child will be ingesting some nasty chemicals (it's actually a viable source of iron). In rare instances larger amounts of rust may occur, in that case please contact us at info@kidbasix.co.za.

Retailer Questions:

I want to purchase a Kid Basix product for my child and I have seen some great prices on South African eCommerce sites. What happens if the product I receive does not work properly?

Our products are of a very high standard but if you do have an issue you are requested to return it to the retailer that sold it to you. Note that only product defects will be entertained and not wear and tear. If you have further questions, please email us at info@kidbasix.co.za.

I would like to purchase your products to try with my family. Do you offer any coupons?

We hope you will take every opportunity to try all the great products that Kid Basix offers! Follow us on facebook https://www.facebook.com/safesippy and twitter https://twitter.com/safesippy for weekly product discount announcements.

How can I find a South African retailer that carries your line?

Please visit our "How to Order" page for current outlets. If you need further assistance, please email us at info@kidbasix.co.za and we’ll be happy to help you find a retailer that can service you.

I own a store and would like to include The Safe Sippy™ and other Kid Basix products in my offerings. How can I get a product catalogue or order form?

Please send us an email at info@kidbasix.co.za with your request and we’ll be happy to help.

I own and operate an online retail store. Would you deliver on my behalf?

We are always open to opportunities and will negotiate the best terms for our customers, clients and ourselves.

The Safe Sippy™ and The Safe Sippy2™:

Do I need to remove the sleeve every time I wash the cup?

No. The sleeve does fine staying on in the dishwasher and with hand washing. We do recommend removing and cleaning it separately from time to time. Allow the sleeve to dry completely before reapplying to the cup.

How do I get the sleeve back on now that I have taken off?

Turn the sleeve inside out and place the bottom of the sleeve up against the bottom of the stainless steel cup. Push up on the sleeve so it rolls back onto the cup and turns right side out.

Water drips from the spout, is there something wrong with my cup?

No. The valve is designed to prevent big spills. A few drips may come out when the cup is turned upside down. Making it completely drip-proof would also make it difficult for a child to drink from. If the dripping seems excessive, please contact us at info@kidbasix.co.za.

I just purchase The Safe Sippy 2™. What is the difference between the three valves? Can I use them interchangeably?

While they look similar, the three pieces have very different functions. The Safe Sippy 2™ lets you use the cup as both a sippy cup and a straw cup. With the clear, cross-cut valve in place, the cup can be used in sippy mode. To use the cup in straw mode, replace the clear valve with the light/translucent orange one (straw adaptor). Insert the flat end of the straw so that the angled end faces the bottom of the cup. The opaque orange valve is a travel plug to be used while the cup is in a purse or diaper bag.

My gasket/o-ring fell out of the cap. How do I get it back in?

The Gasket/O-Ring is the small rubbery translucent ring that fits inside the cap and seals it to the cup for leak prevention. It is removable for cleaning purposes and can be a little tricky to get back in place. When looking at the o-ring in profile, you will notice that one side is flat and the other is rounded. When placing the o-ring in the groove, make sure that the rounded side is facing the inside of the lid and has not become twisted. When it is in securely, it should lay flat and stay in position. If you are having trouble with the gasket, feel free to e-mail us at info@kidbasix.co.za.

Can I buy a spare lid for The Safe Sippy™ cup?

Yes, spare lids can be ordered via info@kidbasix.co.za.

I have lost some parts (valve, gasket/o-ring, straw and straw adaptor, travel plug or dust cap) that originally came with my Safe Sippy or Safe Sippy2. Where can I find them?

Valve + Gasket Replacement Packs and Safe Sippy2 Replacement Parts Packs can be ordered via info@kidbasix.co.za.

I already own The Safe Sippy™. How can I get all the new features of The Safe Sippy 2™?

The Safe Sippy2 Replacement Parts Pack acts as a conversion kit featuring a travel cap, travel plug, straw adapter and two straws. You can order via info@kidbasix.co.za

Can I put hot beverages in The Safe Sippy™ cup?

Please don't. The Safe Sippy™ is made of food grade stainless steel. Since metal is a good conductor of hot (and cold), putting hot liquids into The Safe Sippy™ may cause burns. (We know we don't need to tell you this, but our lawyers made us.)

Can I put carbonated beverage in The Safe Sippy™ cup?

Please don't. Carbonated liquids have lots of bubbles that may cause your cups to leak. (The ones with sugar can also turn your 2 year old into a screaming banshee.)

Can I put pulpy juices in The Safe Sippy™ cup?

We recommend you don't. Pulp can clog your no-spill valve, preventing a child from being able to draw liquid out and may cause spontaneous wailing.

The Safe Sporter™

Do I need to remove the waistband/sleeve when I wash the cup?

No. The waistband does fine staying on in the dishwasher or with hand washing. We recommend from time to time that you roll it down to clean underneath the waistband so no gunky stuff builds up. You can remove it completely, but it has a very tight fit and is difficult to get back on.

Can I put carbonated beverage in The Safe Sporter™ bottle?

Please don't. Carbonated liquids have lots of bubbles that may cause the spout to leak.

Can I put pulpy juices in The Safe Sporter™ bottle?

We recommend you don't. Pulp can clog your spout, preventing a child from being able to draw liquid out.

My gasket/o-ring fell out of the lid. How do I get it back in?

The Gasket/O-Ring is the rubbery translucent ring that fits inside the lid and seals the lid and cup to prevent leaking. If it falls out in while washing, simply place it over the channel inside the lid and press fit it into place. If you are having trouble with the gasket, feel free to e-mail us at info@kidbasix.co.za.